Aviation SMS needs to include ongoing hazard reporting, recording and action taken process. Staff should be able to report aviation safety hazards or safety concerns as they become aware of them. SMS Pro is the best online, web-enabled aviation safety management system on the market. It allows hazard reporting, instant emails, tracking costs, assigning responsible managers and corrective actions. SMS Pro allows flight operations to also track quality, security and compliance issues.

To achieve acceptance amongst staff, the aviation safety hazard reporting system should be just, confidential, simple and convenient to use. For example, SMS Pro allows users to submit issues anonymously if they choose which would be one way of achieving this.

Once aviation safety hazards are reported with SMS Pro or another way, the aviation safety hazards need to be acknowledged and investigated. Feedback about aviation safety hazards also needs to be provided in an appropriate manner. Feedback is essential in letting staff know that the reporting system is working. With SMS Pro, users can check the status of their submitted issues at any time. Users are also notified via email whenever a change or comment occurs related to the aviation safety hazard or quality, security or compliance issue.

Procedures for investigating reports need to be clearly spelt out so they are transparent to all users.

Eight-step process relates to any flight operation. Eight step process involves:

1. Aviation Safety Policy
2. Management accountability
3. Establish process to manage flight-safety risks
4. Setting up a aviation safety reporting system to record flight hazards, risks and actions taken
5. Training and educating staff
6. Auditing flight operations and investigating incidents and accidents
7. Setting up aviation safety management system to control documentation and data
8. Evaluating how aviation safety management system is operating